Terms of Service

These Terms of Service (“Terms”) govern your use of the Planformer website, web app and apps for Mac, Windows, iPhone, iPad and Android (the “Service”), provided by Planformer LLC (“Planformer”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Your account

You must be at least 18 years old to use the Service. Give accurate information when you sign up and keep it up to date. You are responsible for keeping your login details confidential and for everything that happens under your account. Accounts are for one person. Do not share your login. Team plans may be offered later under separate terms.

2. Plans and prices

Premium is available as a Monthly plan at $49.99 per month or a Yearly plan at $399 per year. Prices are in US dollars and do not include taxes, which may apply depending on where you live. Prices in the App Store or Google Play may differ by country and are shown before you buy. We may change prices in the future. If we do, we will tell you in advance, and the new price will apply from your next renewal. You can cancel before then.

3. Free trials

• The Monthly plan includes a 7-day free trial and the Yearly plan a 14-day free trial.
• Free trials are for new subscribers only, one per customer. We may refuse a trial where we reasonably believe it has been used before.
• To start a trial you add a payment method. When the trial ends, your subscription starts and you are charged automatically unless you cancel before the trial ends.
• If you cancel during the trial, you will not be charged.

4. Billing and automatic renewal

You can subscribe on the web, where payments are processed securely by Stripe, or in our iPhone, iPad or Android app, where payments are processed by Apple or Google under their terms. On Mac and Windows, subscriptions are managed through the web app.

Your subscription renews automatically at the end of each billing period, monthly or yearly, at the then-current price, and the payment method on file is charged, until you cancel. For App Store and Google Play subscriptions, turn off auto-renewal at least 24 hours before the end of the current period.

5. How to cancel

• Subscribed on the web (including Mac and Windows): sign in at app.planformer.com, open your account settings and choose Manage Subscription.
• iPhone or iPad: Settings → your name → Subscriptions → Planformer → Cancel Subscription.
• Android: Google Play Store → your profile → Payments & subscriptions → Subscriptions → Planformer → Cancel.

When you cancel, you keep Premium until the end of the period you have already paid for. It then ends and is not renewed.

6. Refunds

Payments are non-refundable and we do not give credits for partial periods, except where required by law. Refunds for App Store and Google Play purchases are handled by Apple and Google under their policies. If you think you were charged in error, email sales@planformer.com within 30 days of the charge and we will look into it.

7. Your content

You keep all rights to the plans, files, measurements and estimates you upload or create (“Your Content”). You give Planformer a limited, worldwide, royalty-free license to host, store, copy and process Your Content only to provide, secure and improve the Service for you. You confirm that you have the rights to upload Your Content and that it does not infringe anyone else’s rights or break any law. You are responsible for checking measurements, quantities and estimates before relying on them for bids or construction.

8. Our software and your license

The Service, including its software, design, trademarks and content, belongs to Planformer LLC and is protected by intellectual property laws. While your account is in good standing, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business purposes under these Terms. This section is also our End User License Agreement for our apps. For apps downloaded from the App Store, Apple’s standard license terms also apply, and Apple is not responsible for the app or its support.

You must not, and must not let others: copy, modify or create derivative works of the Service; reverse-engineer, decompile or disassemble it; sell, rent, sublicense or distribute access to it; use it to build a competing product; remove proprietary notices; or try to bypass its security or access controls.

9. Acceptable use

Use the Service lawfully. Do not upload infringing, unlawful or malicious content; interfere with or compromise the Service or its security; misrepresent who you are; or violate anyone’s rights, including privacy and intellectual property rights.

10. Feedback and promotions

If you send us ideas or suggestions, we may use them without obligation to you. We may run promotions or offer coupons from time to time. Each promotion has its own terms, shown with the offer, and we may change or end a promotion at any time.

11. Availability

The Service is offered worldwide. You are responsible for following the laws that apply where you use it, including export rules. We work to keep the Service running but may change, suspend or discontinue features.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANFORMER LLC DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY, RELIABILITY OR AVAILABILITY OF THE SERVICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANFORMER LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA OR SERVICE INTERRUPTION, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID PLANFORMER LLC IN THE 12 MONTHS BEFORE THE CLAIM.

14. Privacy

Our Privacy Policy explains how we collect, use and protect your information.

15. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms or harm the Service, other users or us. When access ends, your license ends and you must stop using the Service. We may delete Your Content after a reasonable retention period unless the law requires us to keep it. Sections that by their nature should survive, such as 7, 12, 13 and 16, continue after termination.

16. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Service will be resolved by binding arbitration in New York, NY, under the rules of the American Arbitration Association. You and Planformer LLC each waive the right to a jury trial and to take part in a class action, except where the law does not allow this waiver.

17. Changes to these Terms

We may update these Terms. We will post the new version here with a new “Last updated” date and, for material changes, notify you by email or in the Service before they take effect. If you keep using the Service after changes take effect, you accept the updated Terms.

18. Contact

Planformer LLC, 1342 Boxwood Drive, W Hewlett, New York 11557, USA · sales@planformer.com